Refund policy

Refund & Return Policy

We accept eligible return requests within 90 days of receiving your order. If your item arrives damaged, defective, or different from what you ordered, please contact us at info@kawsays.com. We will review your request and provide an appropriate replacement or refund.

To help us process claims for damaged, defective, or incorrect items as quickly as possible, please include clear photos or a video showing the issue when contacting us.

How to start a return

Please email us at info@kawsays.com within 90 days of receiving your order. If your return is approved, we will provide you with the return address and instructions on how to send your item back.

Items returned without prior approval will not be accepted.

Return shipping

If an eligible return is approved, we will confirm the return shipping arrangements and any applicable costs. Returns requested for personal reasons without a defect are not eligible under this policy.

If your item is damaged, defective, or different from what you ordered, please contact us so we can provide the appropriate solution.

Damaged, defective, or incorrect items

Please inspect your order as soon as you receive it. If your item is damaged, defective, or different from what you ordered, contact us immediately so we can evaluate the issue and, where applicable, arrange a replacement or refund.

Exceptions and non-returnable items

Used items and returns requested for personal reasons when there is no defect are not eligible for return.

Certain categories of products cannot be returned, including perishable goods such as food, flowers, or plants; custom-made or personalized products; personal care products; hazardous materials; and flammable liquids or gases.

Sale items and gift cards are also non-returnable.

If you have any questions about whether a specific item is eligible for return, please contact us.

Exchanges

The fastest way to receive the item you want is to return the original item and, once your return has been approved, place a separate order for the replacement item.

Refunds

Once we receive and inspect your returned item, we will notify you of the outcome.

If your refund is approved, it will automatically be issued to your original payment method within 10 business days. Please note that your bank or credit card company may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at info@kawsays.com.

Contact

Kawsays customer support — info@kawsays.com