配送ポリシー

Shipping and delivery

Once payment is confirmed, we prepare your order for shipment as quickly as possible.

Processing usually takes 1–2 business days. After shipment, delivery usually takes 5–12 days. Delivery times may vary because of carrier conditions, customs procedures, weather, flight availability, or other factors outside our control.

We ship worldwide. Depending on the product, orders may be dispatched from warehouses in the United States, Europe, China, Australia, or other regions. If you order multiple products, they may arrive separately and on different dates.

Damaged or lost shipments

If you notice that a package was damaged in transit, refuse delivery when possible and contact customer support promptly. If the package was delivered while you were away or appears lost, contact us so we can assist.

Frequently asked questions

Can I change my shipping address?

Contact customer support as soon as possible. We cannot guarantee address changes after the order has shipped.

Can I cancel my order?

We may be able to cancel an order before it ships. Orders cannot be canceled after shipment.

How can I track my order?

After shipment, we will email you a tracking number that you can use to check the delivery status.

Customer support

For questions or assistance, contact info@kawsays.com.